We handle most returns & exchanges on a case-by-case basis and our goal is to satisfy our customers.
We stand behind our products and want customers to be satisfied with them. We’ll always do our best to take care of our customers and help you with your grooming needs.
If you purchased Imperial Barber Products from a retailer or online store other than the official Imperial Barber Products web store, please contact the retailer directly.If you purchased Imperial Barber Products from our official web store, please contact us at email@example.com with your name, order number, and reason for returning or exchanging. If possible, please include photos or videos.
If returning a product, please ensure the product is packed securely to prevent damage in transit. We are not liable for products damaged in transit and any damaged products received will be disposed of or returned to the sender without a refund.
Refunds are typically processed within 1-3 business days once the returned product arrives and is inspected. You will receive an email as soon as the refund is processed. Please allow 7-10 business days once your refund is processed to be credited by your bank or credit card company.