Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

WHICH HAIR PRODUCT IS BEST FOR ME?

Choosing a hair styling product is very subjective and a matter of personal taste. All of our hair styling products are water-based, so they are easy to apply and easy to wash out completely at the end of the day.

We currently offer six different styling products based on hold and shine.

Each of our hair styling products is available in a standard size and a 2 oz travel-friendly size.

IMPERIAL HAIR STYLING PRODUCTS & BEST USES:

CLASSIC POMADE (6 oz, 2 oz) – The OG heavyweight that started it all.

  • Strongest hold, low shine. Works great on thicker hair. Best for side parted styles, slicked back looks, and pompadours. Applies smoothly and dries heavy.

FIBER POMADE (6 oz, 2 oz) – The all-around utility performer.

  • Medium hold, high shine. Works on all hair types and styles. Easily pliable and re-styleable, great for the “wet” look.

GEL POMADE (12 oz, 2 oz) – The multi-tool of hair styling products.

  • Strong hold, high shine. Use on its own or as a base for other styling products. Dries lightweight, hardens into hair, does not flake or melt, and great for adding volume to hair. Great for all hair types and styles, especially in hot weather and/or high activity.

MATTE POMADE PASTE (5 oz, 2 oz) – The go-to for natural texture & no shine.

  • Medium-light hold, no shine. Works best with thinner hair and for a textured natural look. Dries lightweight and naturally.

BLACKTOP POMADE (6 oz, 2 oz) – The product that stands out from a crowd.

  • Medium-strong hold, low shine. Works best with salt & pepper hair and darker hair color. Enhances dark hair color and covers up to 60% of gray hairs. Works best with most hair types and styles. Has a black tint that applies easily, washes out easily, and does not stain hands.

FREEFORM CREAM (4 oz, 2 oz) – The featherweight champion for loose holds.

  • Light hold, medium shine. Works for all hair types. Best for loose styles, managing flyaway hairs, and the au naturel look and feel.

WHICH SHAVE PRODUCTS SHOULD I USE?

THE IMPERIAL FIVE-STEP SHAVE SYSTEM:

  1. WASH FACE: Rid face of dirt & grime with the GLYCERIN FACE/SHAVE SOAP and warm water.

  2. PREP THE BEARD: Apply one full droplet of PRE-SHAVE OIL & BEARD CONDITIONER and massage onto wet beard. Acts as a conditioner & protective barrier between face and blade.

  3. LATHER UP: Use GLYCERIN FACE/SHAVE SOAP or our FIELD SHAVE SOAP CANISTER to create lather with hands or our SHAVE BRUSH and massage onto moist beard.

  4. SHAVE: Use your preferred razor with warm water. (We highly recommend using a double-edged safety razor or a straight razor)

  5. AFTER-SHAVE: Rinse face with cool water. To close pores and restore balance, apply BERGAMOT AFTER-SHAVE. To lock in moisture and maintain that fresh shaved feeling, apply AFTER-SHAVE BALM & FACE MOISTURIZER.

DOES IMPERIAL OFFER SAMPLES?

We do not offer samples for any of our products at this time.

If you are interested in trying out our products, use our Find A Retailer to find the nearest barber shop, salon, or store near you or pick up one of our 2 oz travel sizes to try out.

If you own or work at a barber shop, salon, or retail store and would like to try out our products for your location, please email info@imperialbarberproducts.com or fill out our Wholesale Application and we’ll get in touch with you.

I WANT TO SUPPORT LOCAL BUSINESSES. WHERE CAN I FIND IMPERIAL NEAR ME?

Use our Find A Retailer to find the closest Imperial Barber Products reseller to you. Be sure to call ahead of time to make sure they have what you’re looking for.

You can also email or call us if you need help finding a location near you.

THE PRODUCT I'M LOOKING FOR IS OUT OF STOCK. WHEN WILL IT BE IN STOCK? AND HOW CAN I BE NOTIFIED?

Usually, when our products are out of stock, they can take anywhere from 6-8 weeks to be back in stock. Our products are created in small batches and must pass a quality control test every time before we can get them out to our customers to ensure that our products perform well consistently. We do our best to get the product back in stock as soon as possible, but things out of our control sometimes happen, so please bear with us if it does happen to take a bit longer – we just want to make sure that you’re receiving a quality product every single time.

Send us a message on Facebook Messenger and we’ll add you to the notification list and send you a message for the product you’re looking for when it’s back in stock.

You can also contact us here if you want up-to-date information on when products will be back in stock.

ARE IMPERIAL PRODUCTS VEGAN-FRIENDLY/CRUELTY-FREE? PARABEN/SULFATE-FREE?

VEGAN-FRIENDLY.

All of our products are vegan-friendly with the exception of our 3:1 COMPLETE HAIR & BODY WASH.

NO ANIMAL TESTING.

We also do not test our products on animals; we test our products on ourselves and our customers in the barbershop to ensure they perform at their best.

RE: PARABENS AND SULFATES.

All of our products sulfate-free. With the exception of our CLASSIC POMADE, the rest of our products are paraben-free.

WHICH PRODUCTS ARE TSA-COMPLIANT/TRAVEL-FRIENDLY?

TRAVEL PRODUCTS

Check out our TRAVEL section for travel-friendly products you can take with you on-the-go.

HOTEL PRODUCTS

If you happen to come across our products provided at a hotel you are staying at, we currently do not offer those due to an exclusive agreement between us and the providers of products for the hotels. Please contact the hotel to acquire those products as we do not have any plans to carry them.

WHAT'S THE BEST WAY TO CONTACT IMPERIAL?

HOW TO CONTACT US

The best way to guarantee a response from us is via email at INFO@IMPERIALBARBERPRODUCTS.COM or on our Contact Form.

We’re a really small team here and we take on many roles in day-to-day operations of the company, so we might not be able to get back to you immediately, but we do our best to respond to every message we receive in a timely fashion.

WHOLESALE INQUIRIES

For wholesale inquiries, please fill out our Wholesale Application.

MARKETING/PRESS/ADVERTISING

Please send an email to MARKETING@IMPERIALBARBERPRODUCTS.COM.

SOCIAL MEDIA

Instagram: @imperialbarberproducts
Facebook: Imperial Barber Products U.S.A.
Twitter: @imperialbarber
YouTube: Imperial Barber Products – Official

ORDERING/SHIPPING

MARKETPLACE RESELLERS (AMAZON)

AUTHORIZED US/CANADA RESELLERS ON AMAZON.COM/AMAZON.CA

All of the Amazon resellers on the platform are authorized; any unauthorized sellers are automatically removed and any listings below MSRP are removed immediately.

All other resellers on marketplace sites like Ebay, Walmart, Etsy, etc. are not authorized and we cannot guarantee product authenticity or provide warranty support for any issues with our products if purchased through any marketplace resellers not listed above.

If you have any questions about authorized online resellers, feel free to contact us.

PAYMENT INFORMATION & ISSUES

PAYMENT METHODS

We accept all major credit cards (Visa, Mastercard, Discover, American Express), Apple Pay, Google Pay, and PayPal as valid forms of payment. If your card is being declined, please check your billing address and ensure you have the correct information – this is the usually the cause of cards not going through on our website.

DOUBLE CHECK YOUR BILLING ADDRESS.

If you are located in the United States and your shipping costs are unexpectedly high, check your shipping and billing address before checking out to make sure you have selected UNITED STATES as your country and NOT UNITED STATES OUTLYING MINOR ISLANDS.

ORDERING/PROCESSING

TURNAROUND TIME

Orders typically ship within 1-2 business days once placed and processed.

Orders shipping with USPS may take an additional 1-2 business days longer to process and ship out.

Please contact us immediately if your order hasn’t been shipped out after 3 business days.

CALIFORNIA SALES TAX

Orders shipping to California are subject to an 8% sales tax.

INTERNATIONAL CUSTOMERS

INTERNATIONAL ORDERS

We ship our items to most (but not all) countries outside of the United States. However, your country may charge customs taxes and fees for imported items. Please contact your local government agency for details on these fees.

Please contact us if you have questions about whether or not we can ship to your location.

If we are unable to ship to a location, your order will be canceled at our discretion and fully refunded.

FREIGHT FORWARDING

We cannot ship to locations that provide freight forwarding services at this time since we are unable to verify the final destination of the order with the courier. Any orders shipping to a freight forwarding address will be canceled and refunded within 5-7 business days.

We typically ship international orders with USPS. Please contact us for questions or special shipping requests. Once an order has left our warehouse, please contact USPS Customer Service for questions about the status of your order.

AUTHORIZED INTERNATIONAL RESELLERS:

CANADA: MASC Skincare – https://shopmasc.com/collections/imperial-barber-products
MEXICO: Barberia Capital – https://barberiacapital.mx/tienda/
EUROPE: Blue Box – http://www.blueboxag.ch/shop/
UK: Slick Styles – https://slickstyles.co.uk/product-category/brands/imperial-barber-products/
SE ASIA: SG Pomades – https://sgpomades.com/collections/imperial
AUSTRALIA: Barber Brands International – https://www.barberbrands.com.au/

WHOLESALE

FOR US/CANADA RESELLERS:

If you are interested in carrying and/or using Imperial Barber Products in your barbershop, salon, or retail store, please fill out our WHOLESALE APPLICATION.

Be sure to provide us with information about your shop including your location(s) and contact information along with your EIN/tax identification number.

FOR MARKETPLACE RESELLERS:

We are currently not accepting applications for marketplace resellers (i.e. Amazon.com, Amazon.ca, Ebay.com, Walmart.com, Taobao, Alibaba, Aliexpress, etc.).

FOR INTERNATIONAL RESELLERS:

Please email us at info@imperialbarberproducts.com.

PARA REVENDEDORES EN MÉXICO:

Contacta con Barbería Capital: https://barberiacapital.mx/contacto/