Processing Your Order
All orders are processed, verified, and shipped within 3 business days or sooner. Orders begin processing the same business day unless it was placed after 3PM Pacific Time. Orders placed after 3PM Pacific Time will begin processing the next business day. Orders placed on a non business day begin processing the next business day.
Shipping and Transit Times
- United States
- US Postal Priority Shipping: 3–6 Business Days with Non-Guaranteed Delivery Date
- UPS Ground Shipping: 2–5 Business Days Guaranteed Delivery Date
- UPS 2-Day Shipping: 2 Business Days Guaranteed Delivery Date
- US Postal Priority Mail International: 5–14 Business days Non-Guaranteed Delivery Date
- UPS Worldwide Expedited: 3–5 Business Days Guaranteed Delivery Date to most countries.
- UPS Worldwide Express Saver: 3–5 Business Days Guaranteed Delivery Date to most countries.
*Please Note: These transit times are in addition to the processing and preparation time mentioned previously. Saturday or Sunday is not considered a UPS shipping/delivery day.
**Guaranteed Delivery Date means the carrier will supply a scheduled delivery date for the shipment. Non-Guaranteed Delivery Date means no delivery date will be supplied.
To quote shipping prices, add the item to your cart and proceed with the checkout process.
We will ship packages to the supplied shipping address. Typos or errors in the supplied address will cause the shipment to be undeliverable. If a package is deemed undeliverable, the carrier will either hold the package for the customer to retrieve, discard the package, or return the package to IMPERIAL at their sole discretion. IMPERIAL is not liable for packages on hold, discarded, or lost in transit. If a package is returned to us, you may request to have it shipped again to a corrected address. The standard shipping charge will apply to all requests for re-shipment.
International Shipping Outside USA
We ship our items to most countries. There may be some custom taxes and fees imposed by your country for imported items. Please contact your local government agency for details on these fees.
To proceed with an order shipped outside of the USA, add the items to your cart and proceed with checkout to view shipping rates. When prompted for the shipping address, choose the corresponding country. If you experience any issues regarding your shipping vs. billing address and/or credit card information, please email email@example.com and we will be happy to provide you with assistance in processing your order.