Return / Exchange Policy.
Thank you for shopping with IMPERIAL BARBER PRODUCTS. We take great pride in our reputation for quality and it is important to us that you are completely satisfied with your purchase. If you are unsatisfied with your purchase from our webstore, we will gladly issue a refund or exchange depending on the condition of the product for the original purchase price of the merchandise within 7 days of customer receipt from Imperial’s webstore. For returns or exchanges of product purchased from a local retailer and not from Imperial’s website must be handled directly through the retailer of purchase.
Returns are available for unopened and unused product (seal is not broken). The customer is responsible for the shipping and additional postage charges. Upon receipt of returned item, a credit will be issued for the full amount of the product plus shipping to the original form of payment provided for the purchase. Returns will be processed within 5-7 business days of being received. Note that it may take up to three weeks to appear as a credit on your statement.
Unopened and Opened (seal broken) product are eligible for exchange. For authorization of exchanges please email firstname.lastname@example.org.
For returns/exchange inquiries, and if you have any questions regarding which product is right for you, please email us: email@example.com
Returns/Exchanges Shipping Addresses
All returns and exchanges will be shipped to the following address:
Imperial Industries Inc.
P.O. Box 771
Santa Ana, CA 92702
Please include a copy of your receipt
Feel free to email us at firstname.lastname@example.org with your tracking number to let us know to expect your package. Thank you!